Retail Operations Manager

4 weeks ago


Welwyn Garden City, Hertfordshire, United Kingdom The Entertainer Full time

Are you a driven and motivated leader with the ability to inspire your retail team to achieve maximum sales and deliver exceptional customer service? If so, then a career at The Entertainer is perfect for you.

You will play a pivotal role in the daily operations of the store, leading by example and delivering consistently high store standards in an outstanding customer service environment.

Supporting the Store Manager, you will be a resilient and self-motivated retailer, comfortable working on the shop floor in a fast-paced environment, able to adapt and react to change and trading pressure with energy and enthusiasm.

Your commercial savvy and ambition to drive sales, exceed targets and protect profit will be complemented by a caring approach, close attention to detail, and excellent planning skills.

You will also be a natural team leader, helping the Store Manager to motivate and develop a brilliant toy shop team.

Key responsibilities will include:

  • Managing and leading the store team in your absence, including times when the Store Manager is on site visits to a designated Tesco Concession store.
  • Ensuring that all team members aspire to and deliver outstanding customer service, always leading by example.
  • Monitoring and maintaining excellent store standards, sales performance and presentation of your team.
  • Helping to manage the performance of your team, including the annual review process, company disciplinary, grievance, absence, performance improvement plans and counselling procedures.

In return for your hard work and commitment, we will reward you with fantastic benefits, including flexible access to your pay, retail trust benefits, birthday leave, annual bonus scheme, pension salary sacrifice, generous toy discount, enhanced maternity and paternity pay, high street and leisure discounts, cycle to work scheme, and life cover.

We're looking for our Assistant Managers to be great team leaders with experience of supervising or managing a team, with great communication skills, experience in interpreting reports and data to react quickly and commercially, and a minimum of 12 months supervisory or management experience in a fast-paced retail environment.

Angela Dempsey, Assistant Manager, shares her experience of working at The Entertainer: 'My 8 years at the Entertainer has provided the best experience I have had in my 46 year working life. I feel so lucky to be in a job I love. I started as a 20 hour contract and quite quickly discovered I had a talent for sales and customer service, this was acknowledged by the company and store management and rewarded, this gave me a major boost personally.'



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