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Customer Experience Telephone Advisor
2 months ago
Cubico (UK) Ltd, a leading multi-channel business, is seeking a skilled Customer Service Advisor to join its team at EasyBathrooms. As a key member of the sales team, the successful candidate will be responsible for delivering exceptional customer service, ensuring customer queries are resolved efficiently and effectively.
The ideal candidate will possess excellent communication skills, be confident, and flexible, with a strong ability to build rapport with customers. Previous sales and customer service experience is essential, with a good understanding of bathroom and tile knowledge being a plus.
Key responsibilities will include:
- Managing customer inquiries and resolving issues in a timely and professional manner
- Providing administrative support to the sales team
- Developing and maintaining strong relationships with customers
- Working collaboratively with the customer services and technical manager to achieve sales targets
EasyBathrooms offers a dynamic and supportive work environment, with opportunities for career growth and development. The company provides a range of benefits, including employee discounts, on-site parking, and a referral program.
Job Requirements:
- At least 1 year of customer service experience
- Excellent communication and interpersonal skills
- Good level of computer literacy
- Bathroom and tile knowledge (preferred)
- Technical knowledge of bathrooms and tiles, including installation (preferred)
