West End Support Technician
3 weeks ago
Are you looking for a new exciting opportunity working as an Onsite Support Engineer for a successful Managed Service Provider? Xact Placements Ltd is seeking an experienced West End Support Technician to join our team in London.
This role involves rotating between working Onsite in the West End and on the Service Desk (1 in 4 weeks), which can be done remotely. As a West End Support Technician, you will be responsible for troubleshooting, fault finding, fixing, and providing customer advice on systems.
Main Job Duties
- Managing assigned tickets using the ticket management system
- Providing support within agreed SLAs to ensure response and fix times are met
- Remote desktop/server support with Windows environments
- Investigation of server and platform monitoring alerts
- Server and desktop patching via centrally managed systems
- Keeping customer documentation up to date
- Involvement in technical projects for technology deployments/upgrades
Skills and Qualifications
- Excellent communication skills
- Strong networking knowledge with proficiency in troubleshooting networking protocols
- Solid experience of server support and virtual environments (VMware)
- Microsoft Exchange Server and Office 365
- Knowledge of backup solutions
- Understanding of ITIL practices
Salary and Benefits
- A competitive salary range of £35,000 - £40,000 per annum
- Overtime and on-call opportunities available
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