Product Performance Analyst

1 month ago


London, Greater London, United Kingdom Marks and Spencer Full time
About the Role

We are looking for a highly skilled Product Performance Analyst - Retail Finance to join our Financial Services team at Marks and Spencer. The successful candidate will be responsible for delivering commercial product performance analysis and insights, supporting new design and continuous improvement of M&S Financial Services' customer propositions, customer experience journeys and customer communications.

The ideal candidate will have experience in financial services, with proficiency in SQL, R, Python, MS Power BI and Excel. Additionally, they will be able to apply simple statistical and data science techniques (e.g., forecasting, regression, clustering etc.) to drive business decisions.

Key responsibilities include:
  1. Delivering commercial product performance analysis and insights to support new design and continuous improvement of M&S Financial Services' customer propositions, customer experience journeys and customer communications.
  2. Working closely with FS Commercial and Marketing roles to fully understand requirements and provide collaborative solutions based on a commercial and analytical understanding.
  3. Identifying and understanding trends in product commercial performance to inform changes to propositions and marketing briefs.
  4. Supporting the implementation of the new 3rd party data sharing model with Bank and other 3rd parties, working with internal and external parties.
  5. Experience in CLTV modelling, delivering product optimization through Incremental analysis, opportunity sizing and valuations.

Benefits

As a Product Performance Analyst - Retail Finance at Marks and Spencer, you can expect a competitive salary of £62,500 per annum, along with a range of benefits including professional development opportunities, flexible working arrangements, and a positive work-life balance. Our diverse and representative teams foster an inclusive environment where everyone can bring their whole selves to work and be at their best.

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