Senior Team Manager
1 month ago
About the role:
As a Senior Team Manager at Change Grow Live, you will be responsible for the operational line management of a team of staff. This includes supervision, appraisal, performance and sickness management, as well as ensuring staff follow CGL and external policies applicable to their roles.
You will manage the rota of staff, working with other managers to ensure all elements of the service are covered appropriately. You will also participate in management on-call duty/rota.
Key responsibilities include ensuring quality of service delivery through data analysis and engaging staff in service quality improvement planning. You will plan, chair and contribute to team meetings that promote learning cultures, cascade information, and provide feedback mechanisms for staff on service delivery/developments.
You will support staff to improve service user outcomes through observed practice, providing timely values-based feedback. You will also develop and sustain key relationships within the HMP environment, particularly those relating to the Health and Well-being model.
About you:
- Educated to degree level or equivalent experience
- Excellent interpersonal skills at all levels to engage, build relationships and influence
- Ability to lead, inspire and develop a team
- Adaptable and able to work in a challenging and changeable environment
- Working knowledge and understanding of substance misuse issues and the ability to recognise the indicators of increasingly chaotic and risky misuse of substances amongst Service Users
- Experience in managing a caseload of Service Users with complex needs
- Proven track record in managing incidents of challenging behaviour
- Experience of culture and change management, staff engagement, service improvement
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