Print Equipment Support Specialist
7 days ago
We are seeking a skilled Office Based Support Technician to join our team at Taylor Higson in Macclesfield.
About the RoleThis is an exciting opportunity for a technically-minded individual to provide remote-based technical assistance to end-users of various machinery, including printing presses and finishing equipment.
- Provide expert troubleshooting support via phone and online, resolving electrical, mechanical, and print-related issues.
- Work with the service team to plan and schedule installs, commissioning of new machinery, or on-site equipment repairs.
- Order parts and arrange delivery.
- Document all processes using client management systems.
- Occasional travel to site may be required.
To be successful in this role, you will need:
- Troubleshooting skills for both mechanical and electrical issues.
- The ability to read and understand electrical schematics, pneumatic diagrams, and mechanical drawings.
- Computer literacy, with proficiency in Microsoft Office, Outlook, Excel, and CRM systems.
- Excellent client management and customer service skills.
- Great attention to detail.
- A strong foundation in electrics or mechanics, or equivalent experience in a similar role.
- A full UK driving license and willingness to travel occasionally.
As a valued member of our team, you can expect:
- A competitive salary of up to £41,000 per annum, based on experience.
- Pension scheme.
- Holiday allowance.
- On-site parking.
In addition, we offer a supportive working environment, opportunities for growth and progression, and a chance to work with a global business that values hard work and dedication.
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