Digital Workplace Specialist
3 weeks ago
About the Role
We are seeking a highly motivated Digital Workplace Specialist to join our team at Ricoh. As a key member of our operations team, you will be responsible for delivering exceptional customer service by providing support in our print and mail room function, aligned to Ricoh`s Lines of Business and the Customers` requirements.
Key Responsibilities:
- Deliver an efficient Print Room Service and Service Bar to meet agreed SLAs and customer satisfaction.
- Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
- Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
- Carry out any reasonable request from the line manager to meet the business needs and client expectations.
- Deliver the attached job profile, specific to site requirements to meet the business needs and client expectations.
- Ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLAs and KPIs.
- Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.
About You
We are looking for a team-oriented, pro-active, open-minded individual with:
- IT literacy
- Good organisational skills with an attention to detail
- Excellent communication skills, both verbal and in writing
- Excellent customer service skills
- Ability to demonstrate commitment and flexibility at all times
- Multi-tasking skills and ability to work on a variety of items simultaneously
- Good Time Management skills
- To be professional and presentable in uniform at all times
About Ricoh
We're a global company that values individuals with unique strengths and weaknesses. We offer a competitive package with solid basic, strong bonus and company benefits, including a competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme, flexible retirement plan, and more. We also offer opportunities to join a global company and develop your skills and career.
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