Supported Housing Operations Manager

4 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Hightown Housing Association Full time

About the Role

Hightown Housing Association is seeking an experienced Operations Manager to join our team. As a key member of our middle management team, you will oversee the day-to-day operations of multiple dispersed services, ensuring our services remain flexible, responsive, and aligned with the evolving needs of our service-users.

Key Responsibilities

  • Lead the mobilisation and operational management of a new supported housing contract.
  • Implement and promote Psychologically Informed Environments and Trauma-Informed Care approaches to support.
  • Adopt and advocate for the Making Every Adult Matter (MEAM) principles within the team and service delivery.
  • Monitor and report on service performance, ensuring compliance with all contractual and regulatory requirements.
  • Drive continuous improvement and innovation in service delivery, ensuring the highest standards of care and support.

Requirements

  • Proven experience in a similar role within supported housing or homelessness services.
  • Commitment to the Making Every Adult Matter (MEAM) principles.
  • Excellent leadership and change management skills, with a track record of successfully mobilising new services or contracts.
  • High level of organisational and time management skills.
  • Experience in mobilising new services, bid writing, and appraising new business opportunities.
  • Experience in risk management and coordinating incident and safeguarding responses.

What We Offer

  • Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service.
  • £5 hour a week contract.
  • Regular support from your line manager and colleagues.
  • Annual bonus based on satisfactory performance.
  • Monthly attendance bonus on top of your basic salary.
  • Ongoing professional development and support to deliver outstanding support.
  • Workplace pension scheme and life assurance of three times your annual salary.
  • Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us.
  • Employee assistance helpline.
  • Mileage paid for car usage.
  • Fully paid DBS.


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