Supported Housing Operations Manager
4 weeks ago
About the Role
Hightown Housing Association is seeking an experienced Operations Manager to join our team. As a key member of our middle management team, you will oversee the day-to-day operations of multiple dispersed services, ensuring our services remain flexible, responsive, and aligned with the evolving needs of our service-users.
Key Responsibilities
- Lead the mobilisation and operational management of a new supported housing contract.
- Implement and promote Psychologically Informed Environments and Trauma-Informed Care approaches to support.
- Adopt and advocate for the Making Every Adult Matter (MEAM) principles within the team and service delivery.
- Monitor and report on service performance, ensuring compliance with all contractual and regulatory requirements.
- Drive continuous improvement and innovation in service delivery, ensuring the highest standards of care and support.
Requirements
- Proven experience in a similar role within supported housing or homelessness services.
- Commitment to the Making Every Adult Matter (MEAM) principles.
- Excellent leadership and change management skills, with a track record of successfully mobilising new services or contracts.
- High level of organisational and time management skills.
- Experience in mobilising new services, bid writing, and appraising new business opportunities.
- Experience in risk management and coordinating incident and safeguarding responses.
What We Offer
- Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service.
- £5 hour a week contract.
- Regular support from your line manager and colleagues.
- Annual bonus based on satisfactory performance.
- Monthly attendance bonus on top of your basic salary.
- Ongoing professional development and support to deliver outstanding support.
- Workplace pension scheme and life assurance of three times your annual salary.
- Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us.
- Employee assistance helpline.
- Mileage paid for car usage.
- Fully paid DBS.
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