Commissioning Liaison Specialist

3 weeks ago


Glasgow, Glasgow City, United Kingdom CareTech Group Full time
Job Description

ROLE: Commissioning Manager

RESPONSIBLE TO: Business Development Director - Residential

We are seeking a skilled professional to build strong partnerships with local authorities and other purchasers in Scotland. The ideal candidate will be able to identify their needs and provide business information to position our services effectively.

The successful individual will assist in referral and admissions processes to drive up occupancy into CareTech's service lines across specialist residential, education, and fostering services. This field-based role requires customer-facing skills, with the remainder of the time spent working from the office in Paisley or remotely from home.

Duties & Responsibilities

  1. To be the primary customer interface between Local Authorities, Educational Services, and Foster Care Services across a defined geographical area.
  2. To develop partnerships with decision-makers and influencers within Local Authorities, Educational, and Fostering Services, sharing the CareTech proposition within our specialist residential, education, and fostering services.
  3. To exercise professional judgment to help Local Authorities, Educational, and Foster Services identify suitable young people for our services and recommend admission to CareTech's services when appropriate.
  4. To develop professional relationships to achieve occupancy targets, revenue objectives, and report on regional demand and trends.
  5. To manage the referral process and contribute to price negotiations, coordinating with Referral Coordinators and the Service Development Director.
  6. To identify unmet service needs in Local Authorities, Educational, and Fostering Services, working with the Service Development Director and Marketing Team to develop and market new services to meet these needs.
  7. To provide a high level of customer service, customer communications, and interactions at all times, including written and verbal communication with external and internal customers/partners.

Knowledge & Skills

  • Budgeting/strategic planning/business planning experience
  • Proven skills in business and financial management
  • Proven leadership skills
  • Ability to maintain and develop customer relationships
  • Ability to interpret and present data, excellent analytical skills
  • Demonstrated ability to work in a proactive, diverse, and inclusive organization
  • Excellent proven interpersonal, verbal/written communication, and listening skills
  • Ability to engage and influence
  • Stakeholder management skills and ability to utilize business intelligence to support customer needs
  • Ability to work on own initiative to timescales, with a flexible and pragmatic approach
  • Adopt a solution-focused approach to all issues
  • Excellent attention to detail
  • Ability to build personal credibility and respect
  • Recognize and take advantage of opportunities to grow and develop the business
  • Detailed business/market knowledge, both internal and external
  • Ability to develop and deliver presentations
  • Effective use of ICT
  • Knowledge of Childcare legislation
  • Previous responsibility for business growth and development

Essential Experience

Must have proven experience in a specialist care environment, in children's residential services, and/or specialist education.



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