Guest Experience and Sales Lead

3 weeks ago


Eastbourne, East Sussex, United Kingdom The Grand Hotel Eastbourne Full time

We are seeking a highly skilled Guest Experience and Sales Lead to join our team at The Grand Hotel Eastbourne. As a key member of the reservations department, you will be responsible for delivering exceptional customer service and driving sales revenue.

Responsibilities:

  • Manage Reservations Staff: Supervise and coach reservations staff to ensure they are equipped to provide outstanding customer service and achieve sales targets.
  • Develop Sales Strategies: Work closely with the reservations team to develop and implement effective sales strategies that drive revenue growth.
  • Lead Yield Management Meetings: Participate in yield management meetings to ensure alignment with hotel goals and objectives.
  • Maintain 3rd Party Websites: Ensure that all 3rd party websites are up-to-date and accurate, in conjunction with the Revenue Manager.

This role offers a competitive salary of £35,000 - £45,000 per annum, depending on experience. If you are a motivated and results-driven individual with excellent communication skills, we encourage you to apply.



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