Customer Service Manager
12 hours ago
About the Role
">We are seeking a Customer Service Manager - Banking to lead our customer-facing teams and deliver exceptional experiences for our clients. As a key member of our operations team, you will be responsible for developing and implementing strategies to drive customer satisfaction, loyalty, and retention.
">Main Responsibilities:
- ">
- Design and execute customer-centric initiatives to improve satisfaction, loyalty, and retention rates;">
- Lead cross-functional teams to develop and implement process improvements, reducing cycle times and increasing efficiency;">
- Develop and maintain strong relationships with customers, stakeholders, and internal teams to drive business growth and collaboration;">
- Analyze customer feedback, market trends, and competitor activity to inform business decisions and drive innovation;">
- Partner with internal teams to develop and implement marketing campaigns, product launches, and other business initiatives;">
Requirements:
">- ">
- 3+ years of experience in customer-facing roles, preferably in banking or financial services;">
- Proven track record of delivering exceptional customer service, driving business growth, and improving operational efficiency;">
- Strong leadership and interpersonal skills, with the ability to motivate and inspire teams;">
- Excellent analytical, problem-solving, and communication skills;">
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines;">
- Salary: £50,000 - £70,000 per annum, depending on experience;">
- A comprehensive benefits package, including private medical insurance, income protection, and life assurance;">
- Ongoing training and development opportunities to support career advancement;">
- A dynamic, inclusive, and supportive work environment that values diversity and promotes work-life balance;">
What We Offer:
">At Handelsbanken PLC, we pride ourselves on our commitment to customer satisfaction, innovation, and employee well-being. Our inclusive culture and competitive compensation packages make us an attractive employer for talented individuals who share our values.
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