CRM Systems Manager

3 weeks ago

London, Greater London, United Kingdom Southbank Centre Full time
About the Role

We are seeking a highly skilled and experienced CRM Systems Manager to join our IT department on a full-time permanent basis. As part of the Digital Systems team, the successful candidate will be responsible for managing the organisation's Ticketing, Customer Relationship Management and Fundraising CRM application and associated systems.

Key Responsibilities
  • Provide support to Southbank Centre and the resident orchestras on CRM, ticketing and other systems
  • Research, plan and implement improvements to CRM, ticketing and other relevant systems
  • Deliver training on CRM, ticketing and other systems for Southbank Centre and the resident orchestras
  • Manage suppliers and ensure high-quality business information
  • Supervise the processing of data relating to system database and tools
  • Stay up-to-date with the latest improvements, issues and ideas in the relevant system communities
  • Contribute to the development of Southbank Centre's information architecture
  • Ensure compliance with relevant legislation, regulation and best practice
About Us

The Southbank Centre is Europe's largest arts centre and one of the UK's top five visitor attractions. We are a charity that is determined to demonstrate our ambition to remain innovative, disruptive and experimental in what we do. We believe that a commitment to diversity and inclusion helps us be a more relevant and effective organisation.

What We Offer
  • A minimum 5% employer's pension contribution (rising to 9% depending on your employee contribution), from day 1 of employment
  • 28 days annual leave, plus bank holidays (pro-rata for part-time employees)
  • Hybrid working model (3 days office working, 2 days from home)
  • Enhanced sick pay
  • Enhanced family leave benefits
  • Up to 30% discounts at onsite retail, food and beverage vendors
  • Staff ticket offers for Southbank Centre events
  • Free entry to Hayward Gallery
  • Free/discounted entry with other reciprocal organisations
  • Free staff yoga
  • Free access to emotional support from a confidential specialist Employee Assistance Programme available 24/7
  • Season ticket loan
  • Cycle to work scheme

We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview for this role, please indicate this on your application form. Interviews will take place at Southbank Centre. If you would like to speak to someone about any adjustments or concerns, you can also email hrteam@southbankcentre.co.uk and we will be in touch with you to make the necessary arrangements.

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