CRM Systems Manager

3 weeks ago

London, Greater London, United Kingdom Southbank Centre Full time

Job Title: CRM Systems Manager

Job Summary:

We are seeking a highly skilled CRM Systems Manager to join our IT department at the Southbank Centre. The successful candidate will be responsible for managing the organisation's Ticketing, Customer Relationship Management and Fundraising CRM application and associated systems.

Key Responsibilities:

  • Provide support to Southbank Centre and the resident orchestras on CRM, ticketing and other systems
  • Research, plan and implement improvements to CRM, ticketing and other relevant systems
  • Deliver training on CRM, ticketing and other systems for Southbank Centre and the resident orchestras
  • Supplier management
  • Supervise industry standard management and best practice processing of data relating to system database and tools to provide high-quality business information
  • Take part in the relevant system communities and keep on top of the latest improvements, issues and ideas
  • Support system integration and contribute to the development of Southbank Centre's information architecture
  • Contribute to compliance with relevant legislation (e.g. GDPR), regulation and best practice

About Us:

The Southbank Centre is Europe's largest arts centre and one of the UK's top five visitor attractions. We are a charity that is determined to demonstrate our ambition to remain innovative, disruptive and experimental in what we do and to be highly relevant to the artists we want to work with and to the audiences we want to attract.

Benefits:

  • A min 5% employer's pension contribution (rising to 9% depending on your employee contribution), from day 1 of employment
  • 28 days annual leave, plus bank holidays (pro-rata for part time employees)
  • Hybrid working model (3 days office working, 2 days from home)
  • Enhanced sick pay
  • Enhanced family leave benefits
  • Up to 30% discounts at onsite retail, food and beverage vendors
  • Staff ticket offers for Southbank Centre events
  • Free entry to Hayward Gallery
  • Free/discounted entry with other reciprocal organisations
  • Free staff yoga
  • Free access to emotional support from a confidential specialist Employee Assistance Programme available 24/7
  • Season ticket loan
  • Cycle to work scheme

How to Apply:

Please submit your application by the deadline specified in the job posting.

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