Conference and Groups Sales Lead

7 days ago


Wokingham, Wokingham, United Kingdom DoubleTree by Hilton Full time
About the Job

We are seeking an experienced Conference and Groups Sales Lead to join our team at DoubleTree by Hilton St Anne's Manor. This is a fantastic opportunity to develop your skills in hospitality business development, event planning, and team management.

The Role

  • We offer an estimated salary of £50,000 - £60,000 per annum, depending on experience.
  • You will lead the events and wedding team, focusing on delivering exceptional customer service and growing the business through proactive selling and effective conversion of enquiries.
  • You will work closely with the M&T Sales Director to identify new business opportunities and maximize revenue from rooms and conference & events space.
  • You will be responsible for monitoring and controlling payroll costs, implementing standards, and maintaining operating costs within the department.

Key Responsibilities

  1. Customer Service: Ensure a professional impression for customers and team members, review and act on customer service reports, and respond to customer feedback.
  2. Sales and Revenue Growth: Approach sales opportunities proactively, maximize sales revenue, and maintain a selling culture within the team.
  3. Team Management: Lead and create a team environment promoting good morale and commitment, ensure effective communication within the team, and carry out quality training and development.

Requirements

  • You must have excellent customer service skills, a strong focus on sales and revenue growth, and experience in team management.
  • You should be able to work effectively in a fast-paced environment, prioritize tasks, and meet deadlines.
  • You will be required to have excellent communication and interpersonal skills, with the ability to build relationships with customers, colleagues, and stakeholders.


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