Maintenance Operations Coordinator
4 weeks ago
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We are seeking an experienced Maintenance Operations Coordinator to join our team at Mainstay Industrial in West Byfleet. As a key member of our operations team, you will play a pivotal role in ensuring the successful delivery of our maintenance services.
Job Description
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As a Maintenance Operations Coordinator, you will be responsible for coordinating the delivery of customer solutions and administering customer feedback. You will work closely with our scheduling team to ensure that all activities and contracts are delivered within the timescales provided, while providing excellent customer service through liaison with on-site teams.
Responsibilities
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* Manage operative diaries, rebook appointments, and oversee all jobs in progress
* Ensure systems are updated within prescribed timescales and utilised to their full capability to ensure maximum efficiency
* Coordinate the delivery of customer solutions and administer customer feedback
* Support resource planning, confirm holiday rotas, and highlight potential additional resource requirements
* Promote customer service excellence to deliver a positive and caring customer experience
* Maintain a daily relationship between the Regional Service Centre and on-site teams
* Run reports and maintain all system information and data
* Liaise with the National Accommodation Model provider to ensure relationships are maintained and service provision remains consistent
* Undertake general administrative duties
Requirements
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* 2+ years of experience in a planned and maintenance environment
* Awareness of safe working practices within a facilities management or building environment
* Proven track record of working accurately to timescales and providing customer service excellence
* Intermediate/Advanced Excel & Microsoft packages
* Experience of working accurately to deadlines in a pressurised environment
What We Offer
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* Up to £28,000 per annum, dependant on experience
* 25 days annual leave, plus bank holidays
* Voluntary benefits scheme
* One paid professional subscription
* Life Assurance Policy
* Employee discount and reward schemes
* Training opportunities and qualifications within a supportive environment to ensure career progression
If you are a motivated and organised individual with excellent communication skills, we would love to hear from you.
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