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Engineering Supervisor

2 months ago


Chiswick, Greater London, United Kingdom Atlas Workplace Services Full time
About the Role

We are seeking an experienced Engineering Supervisor to join our team at Atlas Workplace Services. As a key member of our facilities management team, you will play a vital role in delivering top-notch planned preventative maintenance (PPM) and reactive maintenance services to our clients.

Key Responsibilities
  • Health and Safety: Ensure all staff have a safe working environment and comply with our Health & Safety plan.
  • Site Management: Provide a site-level interface between our engineers, subcontractors, contract coordinators, contract managers, and clients.
  • Team Supervision: Directly supervise the site engineering team to deliver services in a coordinated, supportive, and effective way.
  • Service Delivery: Manage an effective and efficient service position that delivers contract compliance across various delivery streams.
  • Client Liaison: Work with the Contract Manager to ensure efficient, cost-effective solutions are achieved across all spheres.
Additional Responsibilities
  • Health and Safety Policy: Ensure our Group Health & Safety Policy is embedded in day-to-day area operations and bad behaviors are challenged and rectified.
  • Client Requirements: Interpret and respond to all client requirements, not always part of the contract.
  • Site CREWS Team: Act as a conduit between the site CREWS team, engineers, and the contract manager.
  • Customer Liaison: Understand what is important to the client, identify significant issues that matter to key stakeholders, and build action plans to manage these for the customer.
  • Relationship Building: Build and maintain strong relationships with the client to ensure full ownership and accountability.
  • Independence: Work independently with minimal supervision, using initiative as the contract manager is remote.
  • Data Analysis: Compile and analyze data sets as required.
  • Communication: Provide effective communication and support to the contract coordinator and contract manager.
  • Customer Feedback: Support the contract manager and central function with customer feedback, complaints, and escalations.
  • Administrative Procedures: Act as a central point of governance for administrative procedures, ensuring the team follows the agreed processes.
  • Analytical Skills: Strong analytical skills with the ability to understand and interpret results to ensure effective solutions.
  • Project Management: Manage and oversee projects with support from others.
  • Travel: Able to travel to another QVC site as required.
  • Toolbox Talks: Conduct and record toolbox talks with engineers.
  • Risk Assessments: Ensure all Risk Assessments, Method Statements, and COSHH risk assessments are kept in date and renewed when required using our processes.
  • PPE Checks: Ensure the PUWER register is kept up to date and request new equipment as required.
  • Team Training: Identify team training requirements and request delivery through the line manager.
  • Technical Skills: Deliver technical PPM and reactive maintenance on your own responsible tasks, while ensuring the rest of your team delivers theirs.
  • Team Supervision: Advise, train, and supervise your engineering team, ensuring any given KPIs are met, utilizing our procedures and disciplinary processes where necessary.
  • Engineering Standards: Ensure engineering and personal standards are kept high for both engineers and engineering spaces (plant/switch rooms).
  • Subcontractor Liaison: Liaise with subcontractors attending site for any works, ensuring health and safety and engineering standards are met.
Requirements
  • Qualifications: NVQ level 3 in given trade(s), fully time served apprenticeship in given trades (desirable), ILM 2 Award in Leadership and Management (desirable), IPAF (site dependent), PASMA (site dependent) (desirable), accredited Health and Safety qualification (e.g., NEBOSH General Certificate or IOSH Managing Safely) (desirable), Asbestos Awareness, Legionella Awareness.
  • Experience: 1 year's experience of working with asset/work management systems such as MAXIMO/CAFM systems, 1 year's experience in a supervisory position with an engineering maintenance company or equivalent, familiarity of Android-style tablets and laptop computers, experience in supervising multi-skilled engineers in a facilities management environment, previous experience within similar environments and in particular across area multi-sites and multi-discipline service delivery.
  • Skills: Computer literate, good understanding of modern office software, customer and client focus, sub-contractor management, ability to work independently with minimal supervision, strong analytical skills, ability to understand and interpret results to ensure effective solutions.