Engineering Supervisor

If you are passionate about providing excellence in electrical maintenance? Do you enjoy working in a fast-paced, customer focused environment, we want to hear from you.

Our dedicated team are seeking an Engineering Supervisor to support our contracts in Chiswick.

As part of the team you'll play a vital role in delivering top-notch Planned Preventative Maintenance (PPM) and reactive maintenance services. We are committed to maintaining the highest standards and ensuring customer satisfaction through excellent service and innovative solutions.

Principle Duties and Responsibilities

* Ensure Group Health & Safety Policy is embedded in day-to-day area operations and bad behaviours are challenged and rectified.

* To interpret and respond to all client requirements (not always part of contract)

* Act as a conduit between site CREWS team, engineers, and the contract manager.

* Through customer liaison, understand what is important to the client, identifying significant issues that matter to key stakeholders and building action plans to manage these for the customer.

* Build and maintain strong relationships with the client to ensure there is full ownership and accountability.

* Able to work independently with minimal supervision, using initiative as contract manager is remote.

* Compiling and analysing data sets as required

* Provide effective communication and support to the contract co-ordinator and contract manager.

* Support the contact manager and central function with customer feedback, complaints, and escalations.

* Act as a central point of governance for administrative procedures ensuring the team follows the agreed processes.

* Strong analytical skills with the ability to understand and interpret results to ensure effective solutions.

* Able to travel to another QVC site as required.

* Ensure all Risk Assessments, Method Statements and COSHH risk assessments are kept in date and renewed when required using the Atlas Workplace Services processes.

* Ensure the PUWER register is kept up to date and request new equipment as required.

* Conduct regular PPE checks for the engineering team to ensure all PPE is safe to use and record as necessary.

* Health & Safety specific to allow for the self-delivery model.

* Deliver technical PPM and reactive maintenance on your own responsible tasks, whilst ensuring the rest of your team are delivering theirs. This will requires ‘hands on’ for some tasks.

* Advise, train and supervise your engineering team, ensuring any given KPI’s are met, utilising the Company procedures and disciplinary processes where necessary.

Minimum Qualifications, Certifications and Training required

* NVQ level 3 in given trade(s)

* Fully time served apprenticeship in given trades (Desirable)

* ILM 2 Award in Leadership and Management (Desirable)

* IPAF (Site Dependant)

* PASMA (Site Dependant) (Desirable)

* Accredited Health and Safety qualification e.g. NEBOSH General Certificate or IOSH Managing Safely (Desirable)

* Asbestos Awareness
Legionella Awareness

Essential Knowledge, Skills and Experience for this role

* Computer Literate – good understanding of modern office software. 1 years’ experience of working with asset/work management systems such as MAXIMO / CAFM systems.

* 1-year experience in a supervisory position with an engineering maintenance company or equivalent.

* Familiarity of Android style tablets and laptop computers.

* Customer and client focus – must have >1 years’ experience in customer facing outsourcing environment.

* Sub-contractor management – 1 years’ experience of supervision of technical service providers, to include issuing of permits to work and access

Atlas Workplace Services was built to be different to the faceless organisations in facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. Why do we do this? It’s simple. We know that buildings are better places to be when they are looked after by people who care.

We achieve this by combining our unique understanding with useful technology and an above-and-beyond attitude from our people on the ground and in our support centres. This provides a more personal approach to facilities management and building maintenance services.

We are present right across the UK at more than 1,000 sites and over 11 million square feet of premises. Our services include engineering maintenance, security, cleaning, compliance, reception, energy solutions and more