Service Leader

1 month ago


Leicester Forest East, United Kingdom Welcome Break Full time

Unlock Your Potential as a Service Leader

Welcome Break is seeking a motivated and ambitious individual to join our team as a Service Leader. As a key member of our management team, you will play a vital role in supporting and motivating our teams to deliver exceptional customer service.

Key Responsibilities:

  • Lead and manage a team of retail and catering staff to achieve sales and customer service targets.
  • Develop and implement effective strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless operations and excellent customer experience.
  • Identify and address any operational issues or concerns, implementing solutions to improve efficiency and productivity.

What We Offer:

  • A competitive salary of up to £12.44 per hour, plus a £10 on-shift meal allowance.
  • Flexible working patterns to suit your lifestyle, with opportunities for overtime.
  • Employee discounts at hundreds of retailers, including KFC, Burger King, Starbucks, and Pizza Express.
  • My Welcome Break discounts, offering savings at a wide range of retailers.
  • Bonus and incentive schemes to reward your hard work and dedication.
  • Career progression opportunities, with training and development programs to help you reach your full potential.
  • Holiday entitlement that increases with service, plus a cycle-to-work scheme and free on-site parking.

Requirements:

  • Previous experience working in retail or catering, preferably in a supervisory or management role.
  • Passion for delivering exceptional customer service and a commitment to excellence.
  • Ambition to progress in your management career and take on new challenges.

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