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Claims and Complaints Manager

4 weeks ago

Cardiff, Cardiff, United Kingdom Aston Charles Full time
Job Title: Liability Claims Team Leader

Aston Charles is seeking an experienced Liability Claims Team Leader to join our team. As a key member of our claims team, you will be responsible for managing a team of Liability Claims Handlers, each dealing with a varied caseload including predominantly Public and Employers' Liability losses.

Your managerial duties will include training, development and coaching, allocating workloads, acting as an escalation point for complaints, and file/audit checking to ensure compliance. In addition, you will be handling your own caseload of higher value and complex claims.

Key Responsibilities:
  • Manage a team of Liability Claims Handlers
  • Train, develop and coach team members
  • Allocate workloads and ensure compliance
  • Act as an escalation point for complaints
  • Handle own caseload of higher value and complex claims

This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role. You will be rewarded with an attractive basic salary, together with a range of company benefits, including support towards professional qualifications.

Aston Charles is a dynamic and growing company, and this role offers a unique opportunity to be part of a fast-paced and constantly-evolving environment. If you are an expert in Liability claims, have solid managerial skills, and are willing to challenge the status quo, we would love to hear from you.