Hospital Administrator
4 weeks ago
We are seeking a highly organized and compassionate Hospital/Ward Administrator to join our team at Moorfields Eye Hospital NHS Foundation Trust. As a key member of our multidisciplinary team, you will play a vital role in ensuring the smooth operation of our outpatient clinics.
Main Responsibilities- Assist patients and their families/carers with wayfinding and checking in to clinic, using the patient kiosk as necessary.
- Inform clinical Senior Nursing staff of patients who require prioritization, such as those with poor vision or decreased mobility.
- Assist patients with mobility issues and ensure they are aware of how to access refreshments while in clinic.
- Communicate any delays in clinic to reception staff and patients to ensure they are kept informed.
- Highlight patients who arrive by hospital transport and escort them back to the transport department post-appointment.
- Report any concerns or patient queries to senior staff members in the clinic.
- Identify bottlenecks in clinics and assist with giving patients feedback cards to ensure feedback is obtained.
- Ensure confidential data is removed at the end of each clinic.
- Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
- Experience of carrying out work tasks using IT systems such as MS Office.
- Previous experience using Trust IT systems e.g. PAS, OpenEyes.
- Previous experience within the NHS.
- Experience of delivering excellent customer service to the public.
We offer a competitive salary of £29,485 to £31,088 per annum, inclusive of HCAS, and a supportive working environment.
Please note that this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required.
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London, Greater London, United Kingdom NHS Full timeAbout the RoleWe are seeking a highly organized and compassionate Hospital/Ward Administrator to join our team at Moorfields Eye Hospital NHS Foundation Trust. As a key member of our multidisciplinary team, you will play a vital role in ensuring the smooth operation of our outpatient clinics.Main ResponsibilitiesAssist patients and their families/carers with...
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