Hospital Administrator
4 weeks ago
We are seeking a highly organized and compassionate Hospital/Ward Administrator to join our team at Moorfields Eye Hospital NHS Foundation Trust. As a key member of our multidisciplinary team, you will play a vital role in ensuring the smooth operation of our outpatient clinics.
Main Responsibilities- Assist patients and their families/carers with wayfinding and checking in to clinic, using the patient kiosk as necessary.
- Inform clinical Senior Nursing staff of patients who require prioritization, such as those with poor vision or decreased mobility.
- Assist patients with mobility issues and ensure they are aware of how to access refreshments while in clinic.
- Communicate any delays in clinic to reception staff and patients to ensure they are kept informed.
- Highlight patients requiring urgent care, multiple appointments, and other underlying circumstances to the senior clinical team.
- Report any concerns and patient queries to the senior staff member in the clinic.
- Identify bottlenecks in clinics and assist with giving patients feedback cards to ensure feedback is obtained following their visit.
- Ensure confidential data is removed at the end of each clinic.
- Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
- Experience of carrying out work tasks using IT systems such as MS Office.
- Previous experience using Trust IT systems e.g. PAS, OpenEyes.
- Previous experience within the NHS.
- Experience of delivering excellent customer service to the public.
- Commitment to delivering patient-centered services.
- Health and Safety Awareness.
- Excellent frontline/reception skills.
- Excellent oral and written communication and interpersonal skills.
Moorfields Eye Hospital NHS Foundation Trust is a leading provider of eye care services, and we are committed to delivering high-quality patient care. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with access to ongoing training and development opportunities.
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4 weeks ago
London, Greater London, United Kingdom NHS Full timeAbout the RoleWe are seeking a highly organized and compassionate Hospital/Ward Administrator to join our team at Moorfields Eye Hospital NHS Foundation Trust. As a key member of our multidisciplinary team, you will play a vital role in ensuring the smooth operation of our outpatient clinics.Main ResponsibilitiesAssist patients and their families/carers with...
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4 weeks ago
London, Greater London, United Kingdom NHS Full timeAbout the RoleWe are seeking a highly organized and compassionate Hospital/Ward Administrator to join our team at Moorfields Eye Hospital NHS Foundation Trust. As a key member of our multidisciplinary team, you will play a vital role in ensuring the smooth operation of our outpatient clinics.Main ResponsibilitiesAssist patients and their families/carers with...
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