Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. As a key member of our Customer Operations team, you will be responsible for delivering exceptional customer experiences for our regulated fresh and wastewater customers.
Key Responsibilities- Take ownership of a dedicated customer patch and deliver great results from start to finish.
- Undertake key billing, customer service, and collections activities on customer accounts.
- Handle key account functions, including movers, complaints, payment plans, and ticket logging.
- Be passionate about delivering great outcomes for customers.
- Identify and apply any support services for customers, including PSR, charity referrals, WaterSure, social tariffs, etc.
- Account cleansing through exception report management.
- Administrative duties relating to payments, asset failures, affordability checks, etc.
- Deliver exceptional service in line with customer satisfaction OKRs.
- Investigate complex customer queries and provide clear resolutions for customers.
- Deal with customers directly over the phone (inbound and outbound) and by email using our new multi-channel tech.
- Work as part of a wider team to improve overall customer satisfaction.
- Outbound collections experience is desirable.
- You are customer-focused, a great communicator, and a team player.
- You are passionate about improvements and embracing change.
Leep Utilities owns and operates regulated and non-regulated multi-utility networks across the UK. We deliver straightforward connections throughout the UK and hold the relevant licenses that allow us to adopt regulated utilities on new developments.
Your Development and BenefitsAt Leep, we believe in stable growth and putting our people first. Our benefits include:
- Salary aligned to your experience and skillset.
- 25 days paid holiday + bank holidays.
- An additional day off to celebrate your birthday.
- Company pension plan.
- Health Cash plan through Westfield Health.
- Option to purchase additional holiday days through our Holiday Buying Scheme.
- Engagement committee with events throughout the year, including Christmas Party, Summer Party, and individual team socials.
- Paid professional memberships relevant to your role and access to professional development opportunities.
Please note: benefits for this position will be pro-rata'd accordingly.
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