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Senior Claims Handler

2 months ago

Manchester, United Kingdom HSB Full time
{"title": "Senior Claims Handler", "content": "Job Summary

HSB is seeking a highly skilled Senior Claims Handler to join our team. As a Senior Claims Handler, you will be responsible for handling larger and complex losses across various insurance products, predominantly around Construction/Engineering and Cyber.

Key Responsibilities
  • Claims handling on all products across HSB's portfolio from FNOL to settlement, to drive increased levels of customer service and productivity.
  • Work on litigation, mediation and all legal matters where required.
  • Support the Claims Leadership Team in maintaining a culture of high performance within the claims team.
  • Organize, run and contribute to stakeholder meetings both internal and external.
  • Manage relationships and expectations internally and with client companies, brokers, intermediaries, direct insured's and third parties, including face to face to deliver excellence through the lifecycle of the claim.
  • Identify any training requirements within the claims team and provide support to the Claims Leadership Team in developing and delivering that training.
  • Ensure all regulatory requirements and governance are met through the process.
  • Ensure the appropriate use of third party suppliers such as Loss Adjusters, Solicitors etc.
Requirements
  • Customer Relationship Management
  • Good understanding of regulatory and legal frameworks
  • Understanding of the UK insurance market
  • Ability to meet tight deadlines and manage busy workloads
  • Previous experience of the Engineering & Construction market (desirable)
  • Experience dealing with large & complex claims (essential)
Benefits
  • Agile/Hybrid working
  • Private Healthcare (Aviva)
  • Aviva Digital GP
  • Employer Pension contribution of 13%
  • Annual bonus
  • Professional qualification support
  • 25 days annual leave (plus bank holidays)
  • x2 wellbeing days per year
", "lang_code": "en-US"}