Employment Career Coach

1 month ago

Burton upon Trent, Staffordshire, United Kingdom Acorn Training Full time
Employment Coach Job Description

We are seeking a highly motivated and experienced Employment Coach to join our team at Acorn Training. As an Employment Coach, you will play a vital role in helping individuals develop their career and achieve their employment goals.

Key Responsibilities:
  • Manage a customer case load effectively to ensure customers realize their full potential and move into sustainable employment.
  • Provide one-to-one information, advice, and guidance sessions to customers currently seeking sustainable employment.
  • Prepare job search materials and differentiated products to meet the needs of customers.
  • Work with local employers and develop an awareness of the local labor market to identify key opportunities for customers and employers.
  • Support and signpost customers identified with pastoral needs.
  • Provide information, advice, and guidance on learning programs and qualifications.
  • Coach customers and promote positive behaviors associated with employment.
  • Monitor own performance ensuring that customer attendance and success measures are above national benchmarks and are in line with contractual requirements.
  • Keep accurate records to monitor customer progress towards individual goals, setting effective SMART targets.
  • Work with various customer groups including young adults, adults, customers with learning difficulties and disabilities, lone parents, offenders, and offenders in the community.
  • Identify and signpost for support customers with literacy and numeracy skills development needs, promoting independence and learning skills.
  • Ensure that policies with regards to Child and Adult at Risk are adhered to.
  • Ensure that policies with regards to Data Security are adhered to.
  • Maintain a positive and professional company image at all times.
  • Support the company Quality Policy and Information Security priorities.
  • Support the company's equality of opportunity statement at all times.
  • Work safely, supporting the company Health and Safety Policy.
  • Perform any additional requests in line with the key responsibilities of this role.
Key Performance Indicators:
  • Referrals to schemes within Acorn Training.
  • Monitoring outcomes for each candidate.
  • Face-to-face meetings with each candidate in line with company expectations and standards.
  • Customer service satisfaction.
Skills, Knowledge & Expertise:

Qualifications and specific training:

  • Full NVQ Level 2 in customer service, business administration, accounting, or IT (essential).
  • GCSE (or equivalent) in English Language and Mathematics (essential).
  • Level 2 IT Qualification, such as ECDL (European Computer Driving Licence) (essential).
  • Level 3 Information, Advice and Guidance qualification (desirable).
  • IEP Accredited Sector Induction (Level 2) (desirable).
  • IEP Accredited Certificate in Employability Practice (Level 3) (desirable).
  • First Aid at Work Certificate (desirable).
  • IOSH Health and Safety Qualification (desirable).

Experience:

  • Skills for Life awareness (desirable).
  • Knowledge of the local labor market (desirable).

Knowledge:

  • Barriers to learning and employment (essential).
  • How to support customers and promote independence (essential).
  • Support strategies for various customer-specific needs (essential).
  • Delivery of Learning and Skills Council and/or DWP contracts (essential).

Skills:

  • Full driving license with access to a car with Business Insurance (essential).
  • The ability to work under pressure in a highly performance-driven organization (essential).
  • The ability to work effectively as part of a team (essential).
  • The ability to work accurately and actively program-solving (essential).
  • The ability to reflect on your own performance to support quality improvement (essential).
  • The ability to manage time effectively and plan your own workload (essential).
  • The ability to work with little supervision or guidance (essential).
  • The ability to maintain one's own motivation when things are getting tough (essential).
  • The ability to be proactive (essential).
  • The ability to understand one's own limitations within the role (essential).

We welcome applications from all suitably qualified candidates, irrespective of gender, disability, marital or parental status, ethnic or social origin, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, reasonable adjustments can be taken to ensure equal opportunities for candidates with disabilities or special needs.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Please get in contact with us to discuss alternative options you may require, or alternative application methods.

We are proud to be a practitioner-led organization that does well from doing good.

We are performance-driven, with strong values, developed from within our organization by our staff and stakeholders. We deliver Apprenticeships, Training, Employability Support, and Youth and Justice Services with integrity, ownership, and accountability.

We have strong roots in the local and wider communities that we serve; changing lives, inspiring individuals and their families to take responsibility for their path in life through person-centered, holistic support and learning and development.

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