Financial Support Specialist
3 weeks ago
Our client, a leading fintech company in Poole, is seeking a Financial Customer Support Advisor to join their dynamic team.
Key Responsibilities:- Handle inbound support tickets via phone and email, addressing both technical and non-technical issues
- Gather information, identify root causes and devise solutions to resolve queries
- Collaborate with internal stakeholders to ensure quick ticket resolutions
- Escalate issues and risks when necessary
- Maintain strong relationships with customers, suppliers and third-party organisations
- Continuously develop your understanding of the business and its software to better support key activities
- Assist customers with reconciling debtors and creditors
- Provide support with VAT returns, financial statements and bank reconciliations
- Strong financial/accounts background - essential for providing high-quality customer solutions
- Good working knowledge of IT software, particularly financial/accounting systems, essential
- Proficient in MS Office applications
- Excellent verbal and written communication skills
- Highly organised, methodical, self-motivated and able to manage multiple priorities in a fast-paced environment
- Financial/accounts qualifications, advantageous
- Private healthcare
- 25 days holiday plus your birthday off
- Stakeholder pension
- Death in service benefit - x4 salary
Due to the nature of the role, candidates must be a UK Resident residing within the local area. Please note our client cannot offer visa sponsorship for overseas candidates.
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