Customer Experience Visionary

2 weeks ago


London, Greater London, United Kingdom Genesys Full time

Estimate salary: $120,000 - $180,000 per year.

Company Overview

Genesys is a leading provider of customer experience solutions. As a Senior Customer Success Manager, you will play a key role in establishing long-term relationships with our global customers and helping them achieve their business goals.

Job Description

This is a strategic and proactive role that requires a deep understanding of our customers' businesses and the ability to provide recommendations on how our products and services can help them achieve their customer experience vision.

The successful candidate will be responsible for building lifetime senior-level customer relationships, advising and equipping customers to adopt and realize value from our solutions, and ensuring their adoption and retention through cross-functional team alignment.

Key Responsibilities
  • Strategic Advocacy
  • Customer Onboarding
  • Account Strategy Alignment
  • Cross-Functional Collaboration

The ideal candidate will have a strong background in customer-facing roles, with 10+ years of experience in contact centers or related industries, and a Bachelor's Degree in a technology- or business-related field.

Required Skills and Qualifications
  • Relationship Building
  • Digital Engagement
  • Complex Account Management
  • Leadership and Influence
  • Productivity Tools
  • Crm Tools
  • Online Communities

We offer a competitive salary range of $120,000 - $180,000 per year, along with excellent benefits and opportunities for professional growth and development.



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