Technical Specialist
1 week ago
Job Summary:
We are seeking a highly skilled Technical Specialist to join our team at SCC. As a Technical Specialist, you will be responsible for managing and owning the functional operation of Switches, Firewalls, and Routers within our environment.
Key Responsibilities:
- Manage and own the functional operation of Switches, Firewalls, and Routers within the environment.
- Perform Firewall Configuration, troubleshooting, and Administration.
- Monitor and maintain switching infrastructure to agreed service levels.
- Manage incidents and problems appropriately within agreed service levels.
- Create and perform authorized changes to customer environments, attending CABs where necessary.
- Complete software and hardware upgrades periodically.
- Ensure technical documentation is completed and updated to professional standards.
- Contribute to the continuous improvement programs of all technology platforms across the Data centre.
- Assist with the acceptance into service into operational support for all new implementations and enhancements/upgrades.
- Contribute to delivering team performance.
- Cover on call as part of a team rota.
Requirements:
- Determined, can-do attitude.
- Ability to work on own as well as part of a team.
- Meticulous approach, effective written and oral communicator.
- Proven network management skills.
- Ability to work in a fast-paced, deadline-intensive environment.
- Excellent customer service and organisation skills.
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