Client Focused Property Manager
4 weeks ago
About the Role
We are seeking a highly skilled and experienced Client Focused Property Manager to join our team. As a key member of our department, you will be responsible for providing exceptional property management services to our valued clients. The ideal candidate will have previous experience in estate agency and customer service, with a strong focus on delivering excellent results.
Key Responsibilities
- Provide property management services encompassing renewals, repairs, deposits, and lettings accounts.
- Deal with enquiries and ensure they are dealt with efficiently and in line with agreed service standards.
- Follow procedures/process maps ensuring key time scales are met.
- Investigate/resolve queries and problems.
- Liaise with third-party suppliers to arrange works to be undertaken.
- Develop and build strong relationships with key clients and treat them as individuals.
- Liaise/negotiate between landlords and tenants.
- Ensure that all relevant people are kept informed and up to date with progress, particularly in relation to client issues/complaints.
- Manages expectation and ensure you follow up all queries.
- Takes appropriate action to pre-empt complaints. Takes appropriate action to investigate and resolve complaints.
- Promotes additional services and meet third-party referral targets.
- Develop and apply an understanding of legal requirements.
What Our Client Offers
- A competitive salary of £30,000 - £40,000 per annum.
- Opportunities for career growth and professional development.
- A comprehensive training program to learn the ins and outs of the company and market share generation methods.
- Unlimited earning potential through uncapped commission opportunities and bonus incentives.
- A reward package including annual award trips and exciting prizes.
- A paid day off for your birthday after successfully passing probation.
- Increased holiday entitlement with each year of service.
- Access to personal private healthcare upon successfully passing probation.
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