Property Management Specialist
1 day ago
We are seeking a highly successful and experienced property management professional to join our Bracknell office. The ideal candidate will thrive on recognition, aspire to excel in everything they do, and have a passion for delivering exceptional customer service.
This role offers a fantastic opportunity for proactive and outgoing administrators to progress their career in a client-focused environment. As a Property Management Specialist, you will be responsible for providing a designated group of clients with property management services, encompassing renewals, repairs, deposits, and lettings accounts.
Key Responsibilities:
- Provide property management services to clients, including renewals, repairs, deposits, and lettings accounts.
- Deal with enquiries and ensure they are handled efficiently and in line with agreed service standards.
- Follow procedures and process maps to ensure key time scales are met.
- Investigate and resolve queries and problems, advising and recommending courses of action on property issues.
- Liaise with third-party suppliers to arrange works to be undertaken.
- Develop and build strong relationships with key clients, treating them as individuals.
- Liaise and negotiate between landlords and tenants.
- Ensure all relevant people are kept informed and up to date with progress, particularly in relation to client issues or complaints.
- Manage expectations and follow up on all queries.
Requirements:
To succeed in this role, you will need:
- A proven track record of delivering excellent customer service.
- Strong communication and interpersonal skills.
- The ability to work effectively in a fast-paced environment.
- Excellent problem-solving and analytical skills.
- Experience in property management or a related field.
What We Offer:
We offer a competitive salary of £35,000 - £40,000 per annum, depending on experience, plus benefits and opportunities for career progression.
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