Night Porter Assistant
1 month ago
Night Porter Assistant
About the RoleWe are seeking a Night Porter to join our team at The Ullswater Inn, located in the heart of the Lake District. As a Night Porter, you will be responsible for ensuring the smooth operation of the inn during late-night hours.
Key Responsibilities- Greet and check-in guests, providing a warm welcome and ensuring a seamless experience.
- Deal with guest inquiries at the bar, reception, and over the phone, providing exceptional customer service.
- Operate the till and prepare bills/check-in and out guests efficiently.
- Serve guests in a professional manner, maintaining high standards of hospitality.
- Maintain the cleanliness and tidiness of the restaurant, lounge, and toilets, adhering to health and safety regulations.
- Prepare the restaurant for breakfast and buffet setup, ensuring everything is ready for the morning shift.
- Patrol the inn for security checks, ensuring the safety of guests and staff.
- Able to work independently, using initiative to resolve issues and maintain a positive attitude.
- Excellent customer service skills, with a friendly and approachable demeanor.
- Great communication and organizational skills, able to multitask and prioritize tasks effectively.
- Competitive salary: £25,000 - £30,000 per annum (dependent on experience).
- Extra paid holiday in your birthday month.
- 50% off food in any of our Inns.
- £1 bed and breakfast in any of our Inns during January, February, or March.
- 1/3 off room bookings all year round.
- Friends & family pass - 15% off bed and breakfast rate.
- £50 on-the-day bookings for bed and breakfast at any of our Inns.
- Employee Assistance Programme – 24/7 confidential support.
- Tronc (tips).
- Working for Best Pub Employer at the Publican Awards.
- Paid breaks in our Inns.
- Work for an Employer that gives back to their local community via our Give INN Back scheme.
- Mental Health awareness within the workplace - Training provided for all managers.
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