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Service Desk Support Specialist
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Service Desk Engineer
2 months ago
Job Summary
We are seeking a highly skilled and experienced Service Desk Engineer to join our team at Searchability. As a key member of our IT department, you will be responsible for providing 2nd and 3rd line technical support to our clients.
Key Responsibilities
- Provide technical support to clients via phone, email, and remote desktop
- Manage service desk tickets and resolve issues in a timely and efficient manner
- Configure and troubleshoot Power Automate workflows
- Implement and maintain ITIL v3-4 Foundation best practices
- Collaborate with cross-functional teams to resolve complex technical issues
- Stay up-to-date with the latest technologies and trends in IT service management
Requirements
- 2+ years of experience in a Service Desk or IT Support role
- Strong knowledge of IT service management principles and practices
- Experience with Power Automate, ITIL v3-4 Foundation, and Windows 10
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Benefits
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Access to the latest technologies and tools
What We Offer
At Searchability, we offer a comprehensive benefits package, including a competitive salary, health insurance, and a 401(k) matching program. We also provide opportunities for professional growth and development, including training and education programs.
How to Apply
If you are a motivated and experienced Service Desk Engineer looking for a new challenge, please submit your application, including your resume and a cover letter, to us. We look forward to hearing from you
