Service Desk Engineer

3 weeks ago


Birmingham, Birmingham, United Kingdom Searchability Full time
Job Description

Our client is seeking a highly skilled Service Desk Engineer to join their team. As a key member of the IT department, you will be responsible for providing exceptional customer service and technical support to employees and customers.

Key Responsibilities
  • Provide 1st and 2nd line support for IT-related issues
  • Manage service desk tickets and resolve issues in a timely manner
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of IT systems and technologies
  • Stay up-to-date with industry trends and best practices
Requirements
  • ITIL v3-4 Foundation certification
  • Experience working in an ITIL environment and Service Level Agreements
  • Good understanding of IT Service Management
  • Windows 10, Windows Server 2008/2012/2016
  • Office 365 – Outlook client setup and troubleshooting
  • Networking – DHCP, DNS and VPNs / Firewalls (ideally Sophos)
  • Experience of HP server and networking hardware
  • Set up and support mobile devices
  • Support and manage printers and scanners
What We Offer
  • Group Life Assurance (after 1 year's service)
  • Employee Bonus Scheme
  • Health Cash Plan
  • Salary Exchange workplace pension employer 4% / employee minimum 5%
  • MyStaff Shop – Extensive Retailer Discounts and Wellbeing Centre
  • Annual Summer and Christmas parties

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