Service Desk Engineer
3 weeks ago
Our client is seeking a highly skilled Service Desk Engineer to join their team. As a key member of the IT department, you will be responsible for providing exceptional customer service and technical support to employees and customers.
Key Responsibilities- Provide 1st and 2nd line support for IT-related issues
- Manage service desk tickets and resolve issues in a timely manner
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge of IT systems and technologies
- Stay up-to-date with industry trends and best practices
- ITIL v3-4 Foundation certification
- Experience working in an ITIL environment and Service Level Agreements
- Good understanding of IT Service Management
- Windows 10, Windows Server 2008/2012/2016
- Office 365 – Outlook client setup and troubleshooting
- Networking – DHCP, DNS and VPNs / Firewalls (ideally Sophos)
- Experience of HP server and networking hardware
- Set up and support mobile devices
- Support and manage printers and scanners
- Group Life Assurance (after 1 year's service)
- Employee Bonus Scheme
- Health Cash Plan
- Salary Exchange workplace pension employer 4% / employee minimum 5%
- MyStaff Shop – Extensive Retailer Discounts and Wellbeing Centre
- Annual Summer and Christmas parties
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Service Desk Engineer
1 month ago
Birmingham, Birmingham, United Kingdom Searchability Full timeJob Title: 2nd Line Service Desk EngineerWe are seeking a highly skilled and experienced 2nd Line Service Desk Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and resolving complex IT issues for our clients.About the Role:This is an exciting opportunity for a motivated and...
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Service Desk Engineer
1 month ago
Birmingham, Birmingham, United Kingdom Searchability Full timeJob Title: 2nd Line Service Desk EngineerWe are seeking a highly skilled and experienced 2nd Line Service Desk Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and resolving complex IT issues for our clients.About the Role:This is an exciting opportunity for a motivated and...
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Service Desk Engineer
3 weeks ago
Birmingham, Birmingham, United Kingdom Searchability Full timeJob SummaryWe are seeking a highly skilled 2nd Line Engineer/Service Desk Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and resolving complex issues for our customers.Key ResponsibilitiesProvide 1st and 2nd line support for IT-related issuesManage service desk tickets and escalate...
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Service Desk Engineer
1 month ago
Birmingham, Birmingham, United Kingdom Searchability Full timeJob Title: 2nd Line Service Desk EngineerWe are seeking a highly skilled and experienced 2nd Line Service Desk Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and resolving complex IT issues for our clients.About the Role:This is an exciting opportunity to work with a leading...
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Service Desk Engineer
1 month ago
Birmingham, Birmingham, United Kingdom Searchability Full timeJob Title: 2nd Line Service Desk EngineerWe are seeking a highly skilled and experienced 2nd Line Service Desk Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and resolving complex IT issues for our clients.About the Role:This is an exciting opportunity to work with a leading...
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Service Desk Engineer
3 weeks ago
Birmingham, Birmingham, United Kingdom Searchability Full timeJob SummaryWe are seeking a skilled Service Desk Engineer to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide 1st and 2nd line support to clientsManage service desk tickets and resolve issues efficientlyCollaborate with...
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Senior Service Desk Engineer
1 week ago
Birmingham, Birmingham, United Kingdom In Technology Group Limited Full timeAbout the RoleOur client, a leader in IT services, is seeking a Senior Service Desk Analyst / Engineer to join their team. This critical role will provide 2nd and 3rd line support within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently.Key Responsibilities:Deliver 2nd and 3rd line support...
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Service Desk Engineer
4 weeks ago
Birmingham, Birmingham, United Kingdom Searchability Full timeJob DescriptionOur client is seeking a highly skilled Service Desk Engineer to join their team. As a key member of the IT department, you will be responsible for providing exceptional customer service and technical support to employees and customers.Key ResponsibilitiesProvide 1st and 2nd line support for IT-related issuesManage service desk tickets and...
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Service Desk Engineer
4 weeks ago
Birmingham, Birmingham, United Kingdom Searchability Full timeJob DescriptionOur client is seeking a highly skilled Service Desk Engineer to join their team. As a key member of the IT department, you will be responsible for providing exceptional customer service and technical support to employees and customers.Key ResponsibilitiesProvide 1st and 2nd line support for IT-related issuesManage service desk tickets and...
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Service Desk Support Engineer
3 weeks ago
Birmingham, Birmingham, United Kingdom Franklin Fitch Full timeService Desk Support EngineerFranklin Fitch is seeking a skilled Service Desk Support Engineer to join our team. As a Service Desk Support Engineer, you will be responsible for providing remote and telephone support to our customers, working alongside a team of engineers to provide fast response to desktop user issues and technical support to customers.You...
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Service Desk Support Engineer
3 weeks ago
Birmingham, Birmingham, United Kingdom Franklin Fitch Full time £26,000 - £32,000## Job Title: 1st/2nd Line Service Desk Engineer ## Job Description: We are seeking a skilled 1st/2nd Line Service Desk Engineer to join our team at Franklin Fitch. As a key member of our IT support team, you will be responsible for providing remote and telephone support to our customers, resolving technical issues, and ensuring excellent customer...
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Service Desk Engineer
4 weeks ago
Birmingham, Birmingham, United Kingdom Searchability® Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing first and second-line support to our customers, managing incidents and requests, and escalating complex issues to other teams.Key ResponsibilitiesProvide first and second-line support to customers via phone,...
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Service Desk Engineer
4 weeks ago
Birmingham, Birmingham, United Kingdom Searchability® Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing first and second-line support to our customers, managing incidents and requests, and escalating complex issues to other teams.Key ResponsibilitiesProvide first and second-line support to customers via phone,...
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Service Desk Support Specialist
1 month ago
Birmingham, Birmingham, United Kingdom Senitor Associates Full timeService Desk EngineerSenitor Associates is seeking a skilled Service Desk Engineer to join their technical team in Birmingham. As a Service Desk Engineer, you will be responsible for providing 1st and 2nd line support to the internal and external user base, troubleshooting various hardware, software, and network issues, and escalating technical issues to 3rd...
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Service Desk Support Specialist
1 month ago
Birmingham, Birmingham, United Kingdom Senitor Associates Full timeService Desk EngineerSenitor Associates is seeking a skilled Service Desk Engineer to join their technical team in Birmingham. As a Service Desk Engineer, you will be responsible for providing 1st and 2nd line support to the internal and external user base, troubleshooting various hardware, software, and network issues, and escalating technical issues to 3rd...
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Service Desk Support Specialist
1 month ago
Birmingham, Birmingham, United Kingdom Senitor Associates Full timeService Desk EngineerSenitor Associates is seeking a skilled Service Desk Engineer to join their technical team in Birmingham. As a Service Desk Engineer, you will be responsible for providing 1st and 2nd line support to the internal and external user base, troubleshooting various hardware, software, and network issues, and escalating technical issues to 3rd...
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Service Desk Support Specialist
1 month ago
Birmingham, Birmingham, United Kingdom Senitor Associates Full timeService Desk EngineerSenitor Associates is seeking a skilled Service Desk Engineer to join their technical team in Birmingham. As a Service Desk Engineer, you will be responsible for providing 1st and 2nd line support to the internal and external user base, troubleshooting various hardware, software, and network issues, and escalating technical issues to 3rd...
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Service Desk Support Specialist
1 month ago
Birmingham, Birmingham, United Kingdom Senitor Associates Full timeService Desk EngineerSenitor Associates is seeking a skilled Service Desk Engineer to join their technical team in Birmingham. As a Service Desk Engineer, you will be responsible for providing 1st and 2nd line support to the internal and external user base, troubleshooting various hardware, software, and network issues, and escalating technical issues to 3rd...
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Service Desk Support Specialist
1 month ago
Birmingham, Birmingham, United Kingdom Senitor Associates Full timeService Desk EngineerSenitor Associates is seeking a skilled Service Desk Engineer to join their technical team in Birmingham. As a Service Desk Engineer, you will be responsible for providing first- and second-line support to both internal and external users, troubleshooting various hardware, software, and network issues, and escalating complex problems to...
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Service Desk Support Specialist
1 month ago
Birmingham, Birmingham, United Kingdom Senitor Associates Full timeService Desk EngineerSenitor Associates is seeking a skilled Service Desk Engineer to join their technical team in Birmingham. As a Service Desk Engineer, you will be responsible for providing first- and second-line support to both internal and external users, troubleshooting various hardware, software, and network issues, and escalating complex problems to...