Customer Experience Associate
4 days ago
We are seeking an exceptional Customer Experience Associate to join our team in Scarborough. The ideal candidate will have a positive attitude, excellent communication skills, and the ability to connect with new people.
This is a rewarding career opportunity where you will tackle tough problems, implement office standards to streamline processes, and market our brand through community events and digital mediums.
The successful candidate is required to have a driver's license for an in-office position. Our head office is located in Scarborough, and this role is perfect for someone who can work independently and as part of a team.
Responsibilities
- Fill out all appropriate paperwork and file in the customer database to assist the real estate team in closing deals.
- General Office Duties - Assist Team Lead with managing schedule and emails; answer phones; maintain office supplies; work with front desk; participate in training sessions to improve skills.
- Preparing Listings - Picking up/dropping off feature sheets, lockboxes, etc.; must have own car for the position.
- CRM/Database Management - Data entry of new clients;
- Marketing/Social Media - Experienced in creating, writing, and posting digital content. Proficiency in Canva is an asset.
- Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction.
- Maintain customer accounts and update with new account information as needed.
- Find patterns in customer complaints and bring them to the team for improvement.
- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries.
- Available 9-5 PM Mon-Friday.
- Local High school graduate, G.
- Can be available on weekends if needed.
- Must possess exemplary problem-solving, communication, and time management skills.
Compensation
$50,000+ yearly + Travel Expense (Gas)
About Century 21 Percy Fulton Ltd.
- We are a successful real estate business looking to grow.
- We are the #1 most productive office in Toronto.
- Opportunity for growth.
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