Clinical Coordinator for Lipid and Metabolic Services
3 weeks ago
We are seeking a highly organised and communicative Clinical Coordinator to join our team at University Hospitals Bristol and Weston NHS Foundation Trust. As a Clinical Coordinator, you will be responsible for providing administrative support to the team of medical and specialist nursing staff providing services in Lipids and Adult Inherited Metabolic Disease.
The post holder will work within University Hospitals Bristol and will be responsible for the day-to-day running of the Familial Hypercholesterolaemia service, including clinic and diary management. This will involve administrative support for the service, which provides a regional family screening service for people with FH and their families.
The role will consist of a 60/40 split between Secretarial and Clinic Co-ordinator duties. All aspects of the job require a high level of organisational and administrative skill, communication skill, flexibility and meticulous attention to detail.
Key Responsibilities:
- To ensure the reliable and accurate communication of clinical information, including clinic letters, to other clinicians and to patients.
- To act as a point of contact for queries from clinical and non-clinical staff.
- To liaise via telephone and email with other clinical/clerical teams to action urgent appointments or procedures where necessary and ensure that all relevant departments are notified accordingly.
- To return calls promptly and keep callers updated with information in an effective and efficient way.
- To escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.
Requirements:
- A caring and professional approach towards patients, relatives and carers.
- To assist the nursing staff with preparation of nurse led clinics.
- To enter clinical/demographic and appointment data onto the national FH database.
- To assist in entering patient details into the family pedigree on the national FH database.
- To assist in the progression through patient workflows on the national FH database.
- To assist in the process of patient information, data entry onto relevant Trust systems/FH service databases in line with departmental guidelines.
University Hospitals Bristol and Weston NHS Foundation Trust is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce, we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
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