Luxury Customer Experience Specialist

2 weeks ago


Newquay, United Kingdom Unique Homestays Full time

Overview


Unique Homestays, a luxury homestay company, is seeking a skilled Luxury Customer Experience Specialist to join its passionate team. As the first point of contact for guests and owners, you will deliver exceptional customer service and create memorable experiences.



The Role

This sales role involves working closely with guests and owners to provide bespoke travel solutions. You will be responsible for delivering a personable and professional experience, often being the initial contact point for Unique Homestays.


You will work in a dynamic environment, providing tailored services to meet the needs of discerning clients. This includes arranging last-minute luxury escapes, organizing celebratory occasions in grand country homes, and offering personalized advice on our portfolio of outstanding luxury properties.



Key Responsibilities

  • Provide exceptional customer service to guests and owners through various communication channels.
  • Work collaboratively with the team to ensure seamless delivery of customer experiences.
  • Become an expert on Unique Homestays' luxury properties, understanding their distinctive features and quirks.
  • Create bespoke travel solutions that meet the needs and expectations of our exclusive clientele.
  • Maintain high levels of professionalism and attention to detail in all interactions.


The Ideal Candidate

We are looking for someone who shares our passion for delivering exceptional customer experiences. The ideal candidate will possess:



  • A genuine interest in luxury travel and beautiful properties.
  • Exceptional communication skills, both written and verbal.
  • The ability to remain calm under pressure and manage competing priorities.
  • Excellent organizational and administrative skills, with a focus on attention to detail.
  • A confident and articulate communicator, with a strong work ethic and commitment to excellence.


Benefits and Perks

As a Luxury Customer Experience Specialist at Unique Homestays, you can expect:



  • A competitive starting salary of £27,300, plus a performance-based commission structure.
  • A generous holiday allowance, including 25 days paid annual leave and bank holidays.
  • The opportunity to work from home or our offices in Cornwall, with a hybrid work policy.
  • Access to private medical cover and paid sick leave.
  • Ongoing training and development opportunities to enhance your skills and knowledge.


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