Hotel Reception Manager

4 weeks ago


Cirencester, Gloucestershire, United Kingdom Cotswold Inns & Hotels Full time

About the Role

We are seeking a skilled and enthusiastic Hotel Reception Manager to join our team at The Swan Hotel in Bibury. As a key member of our team, you will be responsible for delivering exceptional guest service, leading the reception team, and ensuring a smooth and efficient check-in process.

Key Responsibilities


  • Lead and support the reception team to maintain high energy levels and deliver exceptional service to guests.
  • Handle check-ins, reservations, and guest interactions, working closely with the team to create a welcoming atmosphere.
  • Train and mentor new staff members to ensure a smooth onboarding process.
  • Utilize IT systems effectively to manage reservations and guest information.
  • Work collaboratively with the team to achieve our goals and deliver outstanding results.

What We Offer


  • A supportive and collaborative work environment where everyone is valued.
  • Continuous growth and development opportunities to fuel your career.
  • A competitive salary and benefits package, including a 25% discount on food and drink across all our pubs and hotels.
  • Access to our online benefits platform, 'My Fuller's', where you can make savings at hundreds of retailers and access discounted gym memberships, cinema tickets, and more.
  • A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
  • Discounted hotel stays at hotels in the Fuller's Family.
  • Full induction and training to ensure you have the skills and knowledge to excel in your role.
  • The option to receive up to 35% of your earnings as you earn them with Wagestream.

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