Cotswold Hospitality Manager

1 week ago


Cirencester, Gloucestershire, United Kingdom Cotswold Inns & Hotels Full time

Experience the unique atmosphere of The Swan Hotel, a 4-star hotel located in the heart of Bibury, a picturesque village in the Cotswolds.

About Us:

  • We are part of Fuller's, a leading hospitality company that values individuality and provides a supportive environment for our team members to thrive.
  • Our four core values - doing things the right way, being part of the family, celebrating individuality, and always asking what's next? - define who we are and guide our decision-making process.

Your Role:

As a Reception Manager at The Swan Hotel, you will be responsible for maintaining high energy levels and ensuring smooth service delivery to keep guests satisfied. You will lead and support the reception team, handle check-ins, reservations, and guest interactions alongside the team.

Key Responsibilities:

  • Maintain a positive and welcoming atmosphere for guests.
  • Lead and motivate the reception team to deliver exceptional customer service.
  • Handle guest complaints and feedback professionally and promptly.
  • Work collaboratively with the team to create a seamless guest experience.

What We Offer:

  • An estimated salary of £25,000 - £35,000 per annum, depending on experience.
  • A competitive benefits package, including a fair share of tips, paid on top of hourly pay, and access to 'My Fuller's' - our online benefits platform.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A 25% discount on food and drink across all our pubs and hotels, increasing to 30% after one year, 35% after three years, and 40% after five years.
  • A healthcare cash plan, providing access to a 24-hour GP service and the ability to claim money back for dentist and eyecare appointments after one year.
  • Full induction and training to ensure a smooth transition into your new role.

What We Look For:

  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and maintain a positive attitude in a fast-paced environment.
  • Strong leadership and motivational skills to inspire and guide the reception team.
  • Proficiency in IT systems, specifically those used to manage reservations and guest information.


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