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Client Services Liaison
2 months ago
About the Role
We are seeking a highly skilled and motivated Client Services Advisor to join our team at Get Staffed Online Recruitment. As a Client Services Advisor, you will play a vital role in delivering exceptional customer service and support to our clients.
Main Responsibilities
- Provide prompt, accurate, and thorough customer care, understanding each customer's needs and delivering tailored solutions.
- Take ownership of sensitive data processing, ensuring accuracy and attention to detail in all interactions.
- Utilize advanced tools and technology to respond to customer inquiries, developing strong relationships and resolving issues efficiently.
- Collaborate with internal departments to address customer needs, driving problem-solving and continuous improvement.
Requirements
- No formal qualifications are required, but an NVQ Level 2 in Customer Services or Administration and an English GCSE A-C are desirable.
- Essential experience in administrative or customer service roles, including call handling, is required.
- Proficiency in Outlook, Word, and Excel is essential, with knowledge of PowerPoint desirable.
- Geographical knowledge is a plus.
Core Skills & Behaviours
- Demonstrable administrative skills, including diary management and organizational abilities.
- Excellent customer service experience, with a professional telephone manner.
- Strong communication and interpersonal skills, with the ability to work independently or as part of a team.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Time planning and priority setting, with a flexible approach and ability to work under pressure.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please click apply to submit your application.
