Product Support Specialist

2 months ago

Crawley, West Sussex, United Kingdom Inspiration Healthcare Group Full time

Job Purpose (Role Definition):

The Product Support Specialist will manage the Company's infusion devices portfolio for private homecare and NHS hospitals in the assigned territory, and will promote, sell and provide after sales support for all the products in their range utilised predominately in Homecare, but also liaising with Acute Care when infusion therapy is applicable.

Main Duties and Responsibilities:

  • Responsible for promoting and selling our Micrel ambulatory devices and associated products;
  • Provide product support training for end users and support staff associated with the Micrel product;
  • Investigate new infusion therapies that are appropriate to the Micrel range and provide market feedback;
  • Plan and execute strategies to convert accounts in conjunction with the management team;
  • Partner with team members and Business Unit Director executing sales strategies to convert accounts;
  • Provide after sales product support and training provision to a competent level;
  • Provide information to management including market trends, competitive activity, regulatory and product design needs;
  • Coordinate and manage key accounts within your territory including local homecare providers;
  • For business development, produce reports to management to qualify future investment;
  • Collaborate closely with Technical Support, Marketing and regional Area Sales Managers to ensure customer satisfaction and that sales targets are met.

    Key Performance Indicators:

    • Meet or exceed sales targets for Micrel ambulatory devices and associated products;
    • Provide high-quality product support training to end users and support staff;
    • Identify and investigate new infusion therapies that are appropriate to the Micrel range;
    • Develop and execute strategies to convert accounts in conjunction with the management team;
    • Provide regular market feedback and insights to management.

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