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Product Support Specialist
2 months ago
The Product Support Specialist will be responsible for managing the Company's infusion devices portfolio for private homecare and NHS hospitals in the assigned territory. This role will involve promoting, selling, and providing after-sales support for all products in the range, primarily used in homecare settings, but also requiring liaison with acute care when infusion therapy is applicable.
Main Duties and Responsibilities- Responsible for the promotion and sales of Micrel ambulatory devices and associated products;
- Provide product support training for end-users and support staff associated with the Micrel product;
- Investigate new infusion therapies that are appropriate to the Micrel range and provide market feedback;
- Plan and execute strategies to convert accounts in conjunction with the management team;
- Partner with team members and Business Unit Director to execute sales strategies and convert accounts;
- Provide after-sales product support and training to a competent level;
- Provide information to management, including market trends, competitive activity, regulatory, and product design needs;
- Coordinate and manage key accounts within the territory, including local homecare providers;
- Produce reports to management to qualify future investment opportunities;
- Collaborate closely with Technical Support, Marketing, and regional Area Sales Managers to ensure customer satisfaction and meet sales targets.