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Water Regulations Inspector

2 months ago

Birmingham, Birmingham, United Kingdom Yorkshire Water Full time

Job Summary:

We are seeking a highly skilled Water Regulations Inspector to join our Clean Water Service Delivery department at Yorkshire Water. As a key member of our team, you will play a vital role in ensuring the quality of drinking water and protecting public health.

Key Responsibilities:

  • Conduct technical audits and inspections of public and private plumbing systems to ensure regulatory compliance.
  • Participate in the technical audit process for plumbers and contractors, providing guidance and support as needed.
  • Collaborate with stakeholders to prioritize remedial work and achieve compliance in a timely and cost-effective manner.
  • Apply statutory enforcement mechanisms to secure compliance through appropriate remedial action.
  • Support Lead Technical Advisors on complex facilities, ensuring remedial works are completed.
  • Proactively target and undertake inspections of newly constructed premises and workmanship quality, raising awareness of the Water Regulations and rectification notices as appropriate.
  • Assist in the resolution of technical issues relating to plumbing installations and the Water Regulations.

Customer Service:

  • Provide technical advice and guidance on the interpretation and implementation of the Water Regulations to customers, ensuring compliance.
  • Uphold the YW customer service promise, providing excellent customer service and taking personal responsibility for ensuring customer satisfaction.
  • Act as Company representative and prime point of contact for all activity related to the Water Regulations, ensuring customers receive a timely resolution that is cost-effective and requires minimal disruption.
  • Assist YW staff with technical advice and support, producing summary reports as required.

Communication & Influencing:

  • Act as an ambassador for Water Regulations in the wider business, building strong cross-team and cross-industry relationships.
  • Deliver promotional campaigns and training seminars to improve overall plumbing standards and awareness of the Water Regulations, persuading businesses and individuals to invest in training programs and encourage registration of professional bodies.
  • Build relationships and seek to influence external stakeholders from students and plumbers through to customer company directors.
  • Support junior members of the Water Regulations Team and colleagues across YW in their understanding of technical issues relating to the Water Regulations.

Administration:

  • Accurately record job feedback and initiate follow-up work as required.
  • Input details and maintain records of all inspection activities on our customer database, ensuring audit trail and quality standards are maintained.
  • Prepare, review, and issue customer correspondence and inspection reports.
  • Assist the Lead Technical Advisors and Team Manager in preparing information packages for escalated enforcement activities and prioritize these using a clear, consistent, risk-based approach.
  • Provide management reporting information to Team Manager on KPIs and activities monthly.
  • Ensure work is carried out in compliance with Health, Safety, Environmental, and Quality standards and that policy and procedures on IMS are always maintained and adhered to.

Requirements:

  • Qualified plumber to minimum NVQ level 2 with previous knowledge and experience within the plumbing sector.
  • Excellent customer service skills.
  • Ability to develop and maintain effective internal and external relationships.
  • Clearly demonstrates the Yorkshire Water company values and behaviors.
  • Excellent organizational skills.
  • Rigorous attention to detail to ensure 'right first time' performance.

Desirable:

  • Knowledge of the Water Supply (Water Fittings) Regulations 1999 would be an advantage, but training will be given to the right candidate.
  • Previous experience in commercially orientated and/or regulated environment.
  • Previous experience gained within the broader utilities, or a customer-focused environment.

About Yorkshire Water:

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.

Pre-Employment Checks:

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.