Water Regulations Inspector

3 weeks ago

Birmingham, Birmingham, United Kingdom Yorkshire Water Full time

Job Summary:

We are seeking a highly skilled Water Regulations Inspector to join our team at Yorkshire Water. As a key member of our Clean Water Service Delivery department, you will play a vital role in ensuring the quality of drinking water in Yorkshire.

Key Responsibilities:

  • Conduct technical audits and inspections of public and private plumbing systems to ensure regulatory compliance.
  • Participate in the technical audit process for plumbers and contractors.
  • Collaborate with stakeholders to prioritize remedial work and achieve compliance in a timely and cost-effective manner.
  • Apply suitable statutory enforcement mechanisms to secure compliance through appropriate remedial action.
  • Support Lead Technical Advisors on complex facilities by undertaking follow-up inspections to ensure remedial works are completed.
  • Proactively target and undertake inspections of newly constructed premises and workmanship quality as part of the ad-hoc inspection programme.
  • Assist in the resolution of technical issues relating to plumbing installations and the Water Regulations.

Customer Service:

  • Provide technical advice and guidance on the interpretation and implementation of the Water Regulations to customers to achieve compliance.
  • Uphold the YW customer service promise and take personal responsibility for ensuring excellent customer service.
  • Act as Company representative and prime point of contact for all activity related to the Water Regulations, ensuring customers receive a timely resolution that is cost-effective and requires minimal disruption.
  • Assist YW staff with technical advice and support, producing summary reports as required.

Communication & Influencing:

  • Act as an ambassador for Water Regulations in the wider business, building up strong cross-team and cross-industry relationships.
  • Deliver promotional campaigns and training seminars to improve overall plumbing standards and awareness of the Water Regulations.
  • Build relationships and seek to influence external stakeholders from students and plumbers through to customer company directors.
  • Support junior members of the Water Regulations Team and colleagues across YW in their understanding of technical issues relating to the Water Regulations.

Administration:

  • Accurately record job feedback and initiate follow-up work as required.
  • Input details and maintain records of all inspection activities on our customer database to ensure audit trail and quality standards are maintained.
  • Prepare, review, and issue customer correspondence and inspection reports.
  • Assist the Lead Technical Advisors and Team Manager in preparing information packages for escalated enforcement activities and prioritize these using a clear, consistent, risk-based approach.
  • Provide management reporting information to Team Manager on KPIs and activities monthly.

Requirements:

  • Qualified plumber to minimum NVQ level 2 with previous knowledge and experience within the plumbing sector.
  • Excellent customer service skills.
  • Ability to develop and maintain effective internal and external relationships.
  • Clearly demonstrates the Yorkshire Water company values and behaviours.
  • Excellent organizational skills.
  • Rigorous attention to detail to ensure 'right first time' performance.

Desirable:

  • Knowledge of the Water Supply (Water Fittings) Regulations 1999 would be an advantage, but training will be given to the right candidate.
  • Previous experience in commercially orientated and/or regulated environment.
  • Previous experience gained within the broader utilities, or a customer-focused environment.

About Us:

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.

What We Offer:

We offer a competitive salary, annual bonus, attractive pension scheme, life assurance cover, and 25 days annual leave, plus a wellness day and development opportunities in line with the Water Regulation Inspector progression plan.

How to Apply:

Please submit your application, including your CV and a covering letter, to [insert contact details].

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