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Customer Service Team Lead

2 months ago

Stratford, Greater London, United Kingdom Adecco Full time £28,000 - £30,000
About the Role

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Adecco. As a key member of our customer service team, you will play a crucial role in maintaining and improving service levels to enhance customer retention and identify new opportunities.

Key Responsibilities
  • Team Leadership: Plan and organize the Customer Service team to ensure all processes are adequately covered and service is at the agreed level.
  • Team Guidance: Lead daily meetings with the team to provide guidance and support, and share knowledge, experience, and information with team members.
  • Staff Management: Identify staff shortages and arrange appropriate cover, and motivate, coach, and support the team to achieve their goals.
  • Collaboration: Collaborate with others to achieve team objectives, and provide regular feedback and recognition.
Requirements
  • Communication Skills: Confident and clear communication skills across all channels.
  • Customer Service Experience: Demonstrated ability to work in a fast-paced, customer-facing environment.
  • Industry Knowledge: Willingness to learn about the industry, products, and customer needs.
What We Offer
  • Competitive Salary: £28,000 + Excellent progression and benefits that are regularly reviewed.
  • Benefits Package: Working for a world leader in their field, short and long-term incentives, healthcare benefits, learning opportunities, mobility opportunities, life insurance, and volunteering opportunities.