Assistant Store Manager

6 days ago

Manchester, United Kingdom Belstaff Full time
Assistant Store Manager

At Belstaff, we're looking for a skilled and motivated Assistant Store Manager to join our team in Manchester. The ideal candidate will have experience in a similar management role for a premium or luxury apparel brand, with a strong commercial approach to driving sales and service in the store forward.

Key Responsibilities:

  • Work closely with the Store Manager to prioritize and create a client-centric culture that exceeds industry benchmarks.
  • Support the creation of a dynamic and positive team environment, empowering the team to deliver memorable storytelling and achieve targets through role modeling and regular training, coaching, and development.
  • Consistently achieve sales targets and KPIs, motivating the team while making a significant personal contribution.
  • Monitor sell-through and share ideas with the Store Manager to respond with commercial solutions.
  • Report daily, weekly, and monthly to the Store Manager on sales patterns, best-sellers, sales by employee, and propose actions based on business trends to enhance performance.
  • Manage stock closely, including labeling, tagging, and storage, while monitoring shrinkage.
  • Maximize stock levels on the shop floor, promoting key products and maintaining awareness of current press and editorial features.
  • Engage existing clients and attract new ones, actively encouraging the team to use an entrepreneurial approach and using CRM to maximize brand loyalty.
  • Assist in planning and coordinating in-store promotional events.
  • Oversee Visual Merchandising for the store alongside the Store Manager, including following guidelines, maintaining excellent standards, delivering training to the team, and sharing updates with Head Office.
  • Engage the team through strong leadership, hosting regular updates, supporting the setting of objectives, and developing trust and loyalty through fair and consistent management of the team.
  • Support with recruitment and selection processes for store vacancies.
  • Identify and resolve all employee issues in a prompt and professional manner, in partnership with the Store Manager and HR Team.
  • Ensure all administrative aspects of the role are carried out efficiently and accurately.
  • Produce monthly staffing schedules, in partnership with or the absence of the Store Manager.
  • Proactively support the management and following of all company rules and HSE legislation, providing regular training so that the team can do the same.
  • Follow Company Store Security, cash-handling, and key-holding procedures, ensuring they are adhered to at all times.
  • Coordinate and participate in all audits and counts.

Requirements:

  • Experience in a similar management role for a premium or luxury apparel brand.
  • A commercial approach to driving sales and service in the store forward, with a strong awareness of the market.
  • Demonstrable experience of driving a customer journey from an omnichannel brand approach.
  • A balanced portfolio of strengths across Sales, People Development, Operational Excellence, and Customer Service.
  • Competence in using the Microsoft Office Suite, including Outlook, PowerPoint, and Excel.
  • Confidence and experience in analyzing reports and converting data into tangible action plans.

We're looking for someone who:

  • Is inspired by working for Belstaff.
  • Is a strong leader, able to inspire and motivate the team.
  • Is adept at team building, including training, mentoring, and coaching.
  • Is positive, proactive, and driven by achieving targets.
  • Is highly communicative.
  • Is successful at building rapport and ongoing relationships with clients and colleagues.

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