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Technical Support Specialist

1 month ago

Durham, Durham, United Kingdom nGeneration Full time
About the Role
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nGeneration is a leading provider of field service maintenance to the retail and hospitality industry in the UK. We are seeking a skilled Technical Support Specialist to join our team as a Field Service Engineer / Field Support Technician.

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The ideal candidate will have experience in installing, integrating, and testing EPoS hardware and software applications. However, candidates with experience in IT Technical Support, Installations, Telecoms / Broadband Engineering, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered.

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This role involves visiting customer sites daily to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.

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The successful candidate will be provided with one of our brand-new vans equipped with air conditioning, car play, reversing camera and sensors, satellite navigation, DAB radio, and customized racking in the rear tailored to the needs of our clientele.

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We offer a comprehensive range of benefits, including training opportunities to enhance your skills and knowledge, a generous annual leave allowance of 28 days, and exciting company events and team parties.

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With a salary of £27,057 per annum (including on-call supplement) and full-time permanent contract, this is an excellent opportunity for a motivated individual to join our team and contribute to the success of nGeneration.


">About the Company
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nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK.

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We boast a brand-new '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing.

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We value our employees and understand the importance of work-life balance and job satisfaction.


">Benefits
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We provide a comprehensive range of benefits, including:

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  • Training opportunities to enhance your skills and knowledge.
  • A generous annual leave allowance of 28 days.
  • Exciting company events and team parties.

">Working Hours
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The working hours for this role are 13-hour shifts, 3 days on 3 days off rota basis (inclusive of weekends and bank holidays).

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Please note that candidates will need a full UK manual driver's license, which is essential for this role.