Technical Support Specialist
3 weeks ago
We are seeking an experienced Technical Service Lead to join our team at our facilities located in Durham, UK. The successful candidate will have a strong understanding of plastics compounding, preferably relating to PVC, and extensive experience in technical service management. This role offers a unique opportunity to drive customer satisfaction and product innovation across a diverse range of applications.
Responsibilities:
- Manage customer relationships to deliver exceptional service and drive business growth.
- Provide expert technical support to customers, including product advice and troubleshooting.
- Develop and implement strategies to improve customer satisfaction and product performance.
- Lead a team of experienced professionals to provide guidance, support, and training.
- Collaborate with internal teams to resolve quality issues and drive continuous improvement.
Requirements:
- Degree qualified in Polymer Science, chemical engineering, Material Science or related field; advanced degree preferred.
- Highly experienced within a compounding industry (preferably PVC), with a strong focus on technical service and customer support.
- Proven track record of managing and developing technical teams.
- In-depth knowledge of compounding processes, formulations, and applications.
What We Offer
- Pension – salary sacrifice option available.
- Death in Service – 6 x salary if have financial dependants, 4 x salary if no financial dependants.
- Discounted BUPA membership.
- Employee Discount Scheme.
- Employee Assistance Programme.
- Free Will Writing / discounted for partners.
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