Technical Support Specialist

3 weeks ago


Durham, Durham, United Kingdom CK Group Full time
About the Role
We are seeking an experienced Technical Service Lead to join our team at our facilities located in Durham, UK. The successful candidate will have a strong understanding of plastics compounding, preferably relating to PVC, and extensive experience in technical service management. This role offers a unique opportunity to drive customer satisfaction and product innovation across a diverse range of applications.

Responsibilities:
  • Manage customer relationships to deliver exceptional service and drive business growth.
  • Provide expert technical support to customers, including product advice and troubleshooting.
  • Develop and implement strategies to improve customer satisfaction and product performance.
  • Lead a team of experienced professionals to provide guidance, support, and training.
  • Collaborate with internal teams to resolve quality issues and drive continuous improvement.

Requirements:
  • Degree qualified in Polymer Science, chemical engineering, Material Science or related field; advanced degree preferred.
  • Highly experienced within a compounding industry (preferably PVC), with a strong focus on technical service and customer support.
  • Proven track record of managing and developing technical teams.
  • In-depth knowledge of compounding processes, formulations, and applications.

What We Offer
  • Pension – salary sacrifice option available.
  • Death in Service – 6 x salary if have financial dependants, 4 x salary if no financial dependants.
  • Discounted BUPA membership.
  • Employee Discount Scheme.
  • Employee Assistance Programme.
  • Free Will Writing / discounted for partners.


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