Senior Manager, Customer Partner Success

2 weeks ago


Kingston upon Thames, Greater London, United Kingdom Ripple Labs Full time

About the Role

Ripple Labs is seeking a highly motivated Senior Manager to join our Customer Partner Success (CPS) team based in London. In this role, you will play a crucial part in maintaining and growing our existing client base across our diverse range of products and services, including Payments, Custody, and Stablecoins.

Key Responsibilities

  • Encourage productive cross-functional collaboration with various teams within the company.
  • Discuss and negotiate contractual and commercial terms with clients.
  • Help develop and streamline internal CPS processes to ensure efficiency and detailed execution.

Requirements

  • 10+ years of experience in Account/Relationship management within the Financial Services industry.
  • 3+ years of experience in the Digital Assets and/or payments industry or a related field.
  • Demonstrated track record in identifying and capitalizing on commercial opportunities with established client bases.
  • A deep understanding of blockchain technology and/or traditional financial services.
  • Experience collaborating with decision makers at large financial institutions.

What We Offer

  • Competitive salary, bonuses, and equity.
  • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support.
  • Mobile phone stipend.
  • Generous wellness reimbursement and weekly onsite & virtual programming.


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