Card Operations Manager
1 month ago
At FxPro, we're expanding our international team and seeking a skilled Card Operations Specialist to join our dynamic team. As a key member of our operations team, you'll play a crucial role in managing and overseeing the daily operations related to card services.
Responsibilities- Oversee the end-to-end process of card issuance, including verification, personalization, design, acceptance, maintenance, production, and distribution.
- Monitor daily card transactions, ensuring data accuracy and timely processing.
- Collaborate with service providers and strategic partners to identify and resolve discrepancies, ensuring seamless operations.
- Provide technical support to customers on card-related issues, such as lost/stolen cards, fraud prevention, and transaction inquiries.
- Work closely with internal teams to ensure seamless integration of card operations with other banking services.
- Maintain accurate records of all card-related activities, ensuring compliance with regulatory and audit requirements.
- Assist in the development and implementation of card-related policies and procedures.
- Monitor and report on key performance indicators (KPIs) related to card operations, identifying areas for improvement.
- Bachelor's degree in Finance, Business Administration, Engineering, or a related field.
- Minimum 2 years of experience in card operations or a related role within the financial services industry.
- Strong knowledge of card transaction processes, including authorization, clearing, settlement, and chargebacks.
- Familiarity with card payment networks (Visa, Mastercard, etc.) and related regulatory requirements.
- Proficiency in using card management systems and mobile payment applications.
- Excellent problem-solving skills and the ability to handle high-pressure situations.
- Strong organizational skills and attention to detail.
- Effective written and verbal communication skills.
- Ability to work independently and as part of a team.
- Competitive compensation package.
- Medical and life insurance.
- Provident fund contribution.
- Annual season ticket loan.
- Gym membership.
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