Card Operations Manager
3 weeks ago
Card Operations Specialist Role Overview
FxPro Group is seeking a skilled Card Operations Specialist to manage and oversee daily operations related to card services. This includes handling card issuance, transaction processing, customer inquiries, and ensuring compliance with regulatory standards.
Key Responsibilities:
- Manage the end-to-end process of card issuance, including verification, personalization, design, acceptance, maintenance, production, and distribution.
- Monitor daily card transactions, ensuring data accuracy and timely processing.
- Collaborate with service providers and strategic partners to identify and resolve discrepancies, ensuring seamless operations.
- Provide technical support to customers on card-related issues, such as lost/stolen cards, fraud prevention, and transaction inquiries.
- Work closely with internal teams to ensure integration of card operations with other banking services.
- Maintain accurate records of all card-related activities, ensuring compliance with regulatory and audit requirements.
- Manage and resolve operational issues with third-party vendors and card networks.
- Assist in developing and implementing card-related policies and procedures.
- Monitor and report on key performance indicators (KPIs) related to card operations, identifying areas for improvement.
- Prepare and submit regulatory reports related to card operations.
- Provide technical and operational training to customer support teams.
Requirements:
- Bachelor's degree in Finance, Business Administration, Engineering, or a related field.
- Experience in card operations or a related role within the financial services industry.
- Strong knowledge of card transaction processes, including authorization, clearing, settlement, and chargebacks.
- Familiarity with card payment networks (Visa, Mastercard, etc.) and related regulatory requirements.
- Proficiency in using card management systems and mobile payment applications.
- Excellent problem-solving skills and the ability to handle high-pressure situations.
- Strong organizational skills and attention to detail.
- Effective written and verbal communication skills.
- Ability to work independently and as part of a team.
- Proficiency in interpreting complex manuals and extracting critical requirements.
- Experience with fraud detection and prevention in card services is highly desirable.
- Certification in card operations or related areas is a plus.
- Experience in card acquiring will be an advantage.
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