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Casino Performance Manager
1 month ago
We are seeking an experienced Operations Manager to join our team at Grosvenor London Barracuda Casino. In this role, you will support the General Manager in driving performance across the casino, ensuring exceptional customer experiences, and upholding safer gambling practices.
Key ResponsibilitiesYour key responsibilities will include:
- Delivering an excellent product and customer experience while adhering to safer gambling practices.
- Driving casino performance by monitoring and achieving targets related to finance, customer service, and team metrics.
- Championing company values and building a capable management team focused on safer gambling, customer excellence, and quality products.
- Recruiting, training, and developing a strong team with tailored personal development plans.
- Proactively driving sales, controlling margin and costs to enhance casino profitability.
- Ensuring compliance with regulatory requirements and performing Duty Manager responsibilities.
To be successful in this role, you will need:
- Previous casino management experience with a deep understanding of UK gaming activities.
- A current PML license and a customer-centric approach.
- Leadership skills, the ability to coach and motivate your team, and flexibility to work evenings, nights, and weekends.
As an Operations Manager at The Rank Group, you can expect a range of benefits, including:
- A highly competitive salary with potential for tips and bonuses.
- A contributory Pension Scheme.
- Life cover and private medical insurance.
- 50% Off All Food – Treat you and your family to delicious meals across our venues at half the price.
- Team Incentives & Events – Work hard, have fun, and earn fantastic rewards for reaching team goals & celebrate with regular social events.
- Career Growth – We're invested in your future, offering opportunities to develop and grow within the company.